In this Privacy Policy (referred to as the “Policy”), SHANTALIVING TECHNOLOGIES SOLUTION (referred to as “we”, “our”, or “Things Alive”) and our subsidiaries provide details on how we collect, use, store, process, and transfer personal data. The term “personal data” encompasses various privacy and data protection laws applicable to us and includes any information relating to an identified or identifiable individual. An identifiable individual is one who can be directly or indirectly identified, such as by a name, identification number, location data, online identifier, or other specific factors related to their identity.

Scope: This Policy applies specifically to SHANTALIVING and pertains solely to data collected through SHANTALIVING. It does not cover any other data collection or processing, including practices of other services that maintain their own separate privacy policies.

What personal data is collected by Things Alive?

During the setup process of Things Alive, users are required to input personal details such as their Email Address or Phone Number. Optionally, they may also provide additional data such as their Full Name and Photo.

Usage information: Data is collected regarding the activities performed within SHANTALIVING, including any changes made to the settings of controlled devices.

Performance information from controlled devices: Information concerning the configuration and state of controlled devices is gathered.

Technical information from your Smartphone: To enhance user experience and facilitate troubleshooting, technical data such as the make and model of the smartphone, as well as the operating system version, is collected.

Purpose for collection: 

• Provide functionality for controlling devices.
• Customise user experience.
• Troubleshoot and enhance service quality.
• Ensure secure access to user-owned devices, utilising email addresses for authentication.
• Explore business opportunities.

Lawful basis for processing personal data:

We process your personal data for the purposes outlined in this Policy, relying on the following legal grounds:

Your consent: We collect and retain your personal information within the parameters of your consent or at your explicit request. You have the right to withdraw such consent at any time by contacting us.

Legitimate Interests: Your information is processed to serve our legitimate interests, including providing support for the products you utilize, conducting business operations, fulfilling contractual obligations, and safeguarding the security of our systems and clientele.

Compliance with Legal Obligations: We process your data when obligated by law to do so, such as responding to legal proceedings or governmental requests that are enforceable.

Cookies:

Cookies, small text files stored on your computer or smartphone, are utilised when you visit specific websites or mobile applications.

Cookies serve various purposes, including:

• Recognising previous visits to our website and identifying sections of interest.
• Enhancing user experience by storing preferences and usage information relevant to our products and services.

Where We Store and Process Data:

• All relevant information is stored and processed solely on Amazon Web Services (AWS) servers located in the Asia Pacific (Mumbai) region, with explicit consent obtained from individuals whose personal data is stored and processed.

Data Retention:

• Data is retained for the duration of your active usage on our system. We notify users if their login remains dormant for one year, after which we delete the login and associated data within ninety days of notification.

Data related to Minors:

• For individuals under 18 years old or classified as minors per local laws, we advise involving parents or guardians to review this Policy and approve usage of our services or provision of information. We do not knowingly collect or store personal information from individuals under 18 years old. Any personal information of minors is kept confidential and secure in compliance with applicable laws and regulations.

Privacy Principles:

Lawfulness, fairness, and transparency: Personal data collected is processed based on known purposes outlined during consent and to fulfil contractual obligations.

Purpose Limitation: Personal information is processed for legitimate purposes, with users notified if the original purpose changes.

Data minimisation: When receiving personal information directly or through clients, we ensure it is adequate, relevant, and aligned with the intended purpose.

Accuracy: We maintain accuracy of stored information and promptly notify users of any inaccuracies identified.

Storage limitation: Personal information is retained only as long as necessary for its intended purpose and to fulfil contractual obligations. Techniques like pseudonymisation or anonymisation are employed to prevent individual identification.

Integrity and confidentiality: Robust measures are implemented to maintain the security and confidentiality of data, including appropriate technical and organisational safeguards against loss, misuse, alteration, or deletion. These measures are tailored based on the sensitivity and risk level associated with the processed data.

Individual rights:

We’ve established a procedure for you to seamlessly exercise your rights concerning the management of your personal information collected by us. Acting as a controller for the personal data collected through SHANTALIVING, you can exercise the following rights by contacting us at shantalivingtech@gmail.com :

• Request access to the personal data we process about you. This allows you to determine if we hold personal data about you and, if so, to obtain information on and a copy of that personal data.
• Request rectification of your personal data. This allows you to have your personal data corrected if it is inaccurate or incomplete.
• Object to the processing of your personal data. This allows you to request that we no longer process your personal data.
• Request erasure of your personal data. This allows you to request the deletion of your personal data, including instances where such data is no longer necessary for its original purposes. You can delete your account using the phone apps for this purpose.
• Request restriction of the processing of your personal data. This allows you to request that we only process your personal data in limited circumstances, including with your consent.
• Request portability of your personal data. This allows you to receive a copy (in a structured, commonly used, and machine-readable format) of personal data that you have provided to us.
• Withdraw consent. If the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time by contacting us.
• Lodge a complaint. You have the right to complain to the relevant authority if you are unhappy with how we have used your data.

Integration with external components and links to other websites: As part of our application functionality, we’ve integrated third-party plug-ins or components in our mobile application to provide you with a smooth sign-in option. However, we are not responsible for the privacy practices employed by those external sources or websites. This Policy applies solely to the information collected by us through our Site. Therefore, this Privacy Policy does not apply to your use of third-party plug-ins or components or websites accessed by selecting a link on our Site or via our Site. We encourage our users to read the privacy statements of other websites before using them.

Privacy Contact:  For inquiries regarding accessing your data stored on our servers, complaints, or any other queries, please reach out to us at shantalivingtech@gmail.com or +91-9437011916.